You will find a cancellation link on the same e-mail message that confirmed your booking. Please click on that link as soon as you decide you will not visit us, so other people can take your seat. If you can’t find that message, or you only need to change the date or name of your booking, please contact us using the form at the bottom of this page.
Cancellation and date change policy
- If you request it with a 24 hours notice (or earlier) before your booking, we will offer you an alternative date, or offer a full refund.
- If you request with less than a 24 hours notice before your booking: we cannot guarantee any compensation.
Should I cancel because of bad weather?
- Guided visit to work areas
- Guided visit to our exhibition hall
- Usage of antique instruments
- Extended talk on curiosities and topics of your interest
- Telescope workshop
- Demonstrations of free astronomical sofware for beginners.